Table of contents:
Discreet Packaging - Back to top
We ship all items discreetly and the contents can only be determined by actually opening the package. Your package will not bear any external markings that will give away the nature of your order. The return address label will read:
BM Web Enterprises LLC
23 Bradley Street
North Haven CT 06473-1412
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USPS - US Postal Service
Shipped within one business day (unless there is a payment
or verification delay)
*Delivery time starts once order is shipped.
- Delivery dates not guaranteed (For guaranteed delivery choose FedEx or UPS.)
- Delivery confirmation (excluding military addresses)
- Delivery to every US Mail address in the US including PO Boxes and military addresses
- Saturday delivery
- First Class Mail: Delivery in 1 to 5 business days*
- Priority Mail: Delivery in 1 to 3 business days*
Shipped within one business day (unless there is a payment or verification delay)
*Delivery time starts once order is shipped.
- Delivery dates guaranteed (extreme weather excepted)*
- Real-time tracking
- Delivery confirmation
- No delivery to PO Boxes and military addresses (choose USPS First Class or Priority Mail)
- Saturday delivery available to most locations; extra fee may be required (contact customer service)
Shipping Fees - Back to top
To determine your shipping fees to US locations before checkout:
- Add the item(s) to your shopping cart.
- Click the "View Cart" located (upper right of page)
- Verify that the items and quantities are correct.
- Enter the "Ship To" destination ZIP Code in the "ZIP Code" field.
- Click "Calculate Shipping"
All available delivery methods and rates will be displayed. During checkout you will be able to select your preferred delivery method.
PO Box, APO and FPO deliveries must be shipped
using Priority or First Class mail via US Postal Service.
To determine shipping fees to non-US locations, place item(s) in cart and proceed through checkout. Before checkout is complete, shipping methods and costs will be offered.
International Shipping - Back to top
- Deliveries usually take 2-10 days depending on method chosen (unless there is a payment or verification delay). Some locations taking longer. International First Class Mail can take significantly longer. Customs Departments may delay delivery.
- DeepMemories is not responsible for any tariffs, import duties or international taxes imposed outside the US. Be forewarned that customs agents, particularly those of some countries, may be restrictive and inconsistent. DeepMemories is not liable for any items confiscated by customs authorities.
Billing Information - Back to top
When paying by credit card, please verify that the billing address exactly matches the address on file with your credit card company (same address that your CC bill is mailed to). No bill or information is ever sent by us to this address, it is only used as an extra security measure to verify that your credit card has not been stolen. If any of this information is incorrect it may hold up delivery of your order until the correct information is obtained. If the shipping address is the same address that your credit card is billed to you can leave the billing address blank.
Tracking Your Shipment - Back to top
As soon as we ship your order, we'll send you an email confirmation, which will include your order status and tracking information.
If you do not receive a confirmation email due to email filters or can't locate it, send us an email at CustomerService@DeepMemories.com and reference your name and or order number. We will email you the current status and send you a tracking link for future reference.
Undeliverable Orders - Back to top
Please verify accuracy of shipping information closely at checkout. Any unopened order that is received by us returned as refused or undeliverable will be credited except for the original shipping cost plus any additional shipping cost that may be incurred.
Backordered Items - Back to top
DeepMemories.com does not accept orders for items that are not currently in stock. In the unlikely event that such an order is placed, we will immediately ship all in-stock items, and will ship the backordered item via USPS Priority Mail as soon as it is available at no additional shipping charge to you. In the extremely rare event that the item you ordered is still out of stock after fifteen days, we will notify you and give you the option of continuing to wait or canceling your order.