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Home>Customer Service>Frequently Asked Questions

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How will the charge show up on my credit card statement? - Back to Top

Your credit card statement charge will show up as either “DEEPMEMRIES” or "DEEP MEMORIES COM".


 

What will my shipped package look like? - Back to Top

All orders are shipped discreetly in plain packaging. The return addressee is 'Shipping Department'.


 

Will I receive junk mail as a result of doing business with or visiting DeepMemories? - Back to Top

Never! Neither spam nor junk mail will result from visiting or doing business with us. We take your privacy seriously.

 


 

Is it safe and secure to purchase something on the Internet with my credit card? - Back to Top

Definitely. We process VISA, MasterCard, Discover, and American Express credit and debit cards utilizing the highest level (128-bit SSL) of encryption and security possible. Of the tens of thousands of transactions we've processed over the years, we haven't had one security problem. In checkout there is an option to pay using PayPal as well.


 

Can I pay with a check or money order? - Back to Top

Yes. If you wish to pay by mail, we accept money order or bank checks (no personal checks please) for payment. Simply mail your payment including shipping cost to:

BM Web Enterprises LLC
23 Bradley St
North Haven CT 06473-1412

Please be sure to include a note with the item(s) you are purchasing, the address you would like your order mailed to, and a phone number we may call if we have any questions. We will ship your order as soon as payment is received.


 

Is it possible to cancel my order once I have placed it? - Back to Top

We process orders promptly, but if you call or email quickly we may be able to stop the order before it is shipped. If the item has already shipped, you can refuse delivery of the package and it will be sent back to us. You will be refunded for the item(s), but not for the shipping.


 

How do I track my order? - Back to Top

As soon as you place your order we will send you an email confirmation that contains a link to allow you to track your order. (If you don't receive this email, it's likely that you have a filter in place that is preventing its delivery.) Please note that US Priority Mail and First Class tracking confirms delivery rather than actually tracks the item. Also, US Mail delivery times are not guaranteed. If you need a guaranteed delivery time, choose one of our other shipping options.


 

I'm sending this as a gift. Can my order be sent without an invoice? - Back to Top

Yes! Orders are commonly shipped as gifts. During checkout, type in the Special Instructions field "THIS IS A GIFT - PLEASE DON'T INCLUDE INVOICE". We will include only a packing slip with no pricing information.


 

What is your return policy? - Back to Top

Because of the intimate nature of the products we sell, we cannot accept returns unless they are defective. In the rare event that you receive a damaged or defective product, or one that malfunctions within 30 days of receipt due to a defect in material or workmanship, we will gladly replace it with a new identical item. Contact CustomerService@DeepMemories.com to learn how to ship the defective item back to us for free, and we will pay for shipping of the replacement item.


 

Why do you only accept defective items for return? - Back to Top

We sell only brand new products, packaged and shipped straight from the manufacturer. Returned items must be destroyed even if they are not defective. By accepting only damaged or defective items for exchange, we are able to keep the prices of our products incredibly low. That said, we strive to ensure your satisfaction with your purchase. We write thorough product descriptions in order to ensure that you have the information you need to purchase a product that will satisfy you. So please take your time perusing our site. Feel free to call or email us with any questions. Our experienced and competent staff is happy to discuss our products in detail with you.


 

When an item is returned, do you package it and resell it? - Back to Top

Never! We sell only brand-new items. Please note that some items come packaged by the manufacturer in unsealed boxes. We sell them as we receive them.


 

Should I send in the manufacturer's warranty card that came with my product? - Back to Top

We do not recommend that you do so. Some manufacturers sell the personal information from your warranty card to third-party marketing companies. If your product proves defective within thirty days, our company will exchange the item and pay for the return shipping of the defective item and the shipping of its replacement. For the few manufacturers who offer a warranty beyond thirty days we recommend that you hold on to your receipt and contact us if the product proves defective.


 

What if I'm looking for an item your company doesn't carry? - Back to Top

Let us know! We are constantly expanding our product lines. Please send us an email at CustomerService@DeepMemories.com and tell us about the product in which you are interested, and we will look into carrying it.


 

Do you have a catalog you can mail me? - Back to Top

No, we do not have a print catalog. We are constantly adding new products to our website and do not want to pass on the costs of producing and mailing updated catalogs to our customers. We encourage you to revisit DeepMemories.com frequently to view our latest erotic additions.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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